At Junkie Jewel, we strive to provide a seamless shopping experience, ensuring that your jewelry reaches you safely and on time. Below is everything you need to know about our shipping and delivery process.

Processing Time:

  • Once you place an order on our website, we process it within 1-3 business days.
  • For customized or personalized pieces, please allow additional time for processing, as we take special care in crafting these items.

Shipping Methods and Delivery Times:

  • We offer standard and express shipping options, with rates and delivery times calculated based on your location and shipping method chosen at checkout.
  • Standard shipping typically takes 5-10 business days within domestic locations.
  • International shipping times vary based on the destination country and can take 7-21 business days.
  • Shipping times do not include the processing period.

Tracking Your Order:

  • Once your order is shipped, you will receive a tracking number via email. This allows you to monitor the status of your shipment from our facility to your doorstep.

International Shipping:

  • Junkie Jewel ships to several international locations. Please be aware that customs fees, duties, and taxes may apply in your country. These fees are the responsibility of the customer, and we recommend checking with local authorities for more information.

Shipping Fees:

  • Shipping fees vary based on your location and the shipping method selected at checkout. We occasionally offer free shipping promotions, so keep an eye out for those on our website!

Delays and Exceptions:

  • Shipping delays may occur due to unforeseen factors like weather, customs clearance, or postal service disruptions. We will keep you informed about any delays affecting your order.
  • Make sure the shipping address you provide is correct to avoid any delays or lost packages. Junkie Jewel is not responsible for packages delivered to an incorrect address due to customer error.

Lost or Stolen Packages:

  • If your package is lost or stolen after shipping, we recommend contacting the shipping carrier to file a claim. Junkie Jewel will assist you throughout the process to help resolve the issue.

Contact Us:

If you have any questions or concerns about shipping and delivery, feel free to reach out to our customer service team at admin@junkiejewel.com. We are here to help ensure your jewelry arrives safely and promptly.

Thank you for choosing Junkie Jewel! We are excited to share our beautiful creations with you.